FAQ
Frequently Asked Questions
WE ANSWER YOUR DOUBTS!
- Q: Why do white crystals sometimes form in chocolate?
- A: This happens when cocoa butter and sugar crystallize and rise to the surface. This occurs naturally when there are sudden changes in temperature and the chocolate detempers. Even so, the chocolate is in perfect condition!
- Q: What kind of chocolate do you sell?
- A: Semi-sweet chocolate 46% to 56% cocoa and dark chocolate 65% to 85% cocoa
- Q: Which one to choose?
- A: We have different options and for everyone: if you are a chocolate lover, if you prefer the sweetest chocolate or the bitterest chocolate, if you like it with crunchy pieces like our quinoa flavor, if you like it with nuts, yes you like it with fruit, if you like different flavors like lavender. You will be surprised!
- Q: Do chocolates contain dairy?
- A: Our philosophy is always dairy-free.
- Q: What type of sugar do we use?
- A: We use local cane sugar.
- Q: Do chocolates contain preservatives?
- A: Our philosophy is always conservative free
- Q: Do you have chocolates for children?
- A: Yes, we started our line of chocolates with chocolates for children. A dairy-free chocolate with only real ingredients, a semi-sweet chocolate and low in sugar. The flavors are designed for children, such as: sugar-free puffed rice, dried blueberry, dried cranberry, and hazelnut praline.
- Q: How should I store the chocolate?
- A: Chocolate can last up to 1 year. Being a chocolate without preservatives, it should be kept in a cool and dry place.
- Q: What if my chocolate arrives melted?
- A: Our best effort is to make sure this doesn't happen, so we ship for Overnight Delivery. If it happens, we make the change without any problem.
